Performance management service delivery

Cumberland Council’s centralised performance team provides performance management support.

Its overarching ambition is to support directorates and service areas in embedding effective performance management, with service area managers using performance in a systemic way to support learning and development to achieve objectives, from service plans to individual appraisals.

Due the volume and complexity of performance management in complex service areas (such as social care, public health, economic analysis), individuals with business area expertise are essential to work collaboratively with the performance team.

The performance team’s responsibilities include:

• supporting service areas in embedding the principles, skills, and tools to support an effective Performance Management Framework
• providing training and communications to support effective development of performance reporting across the organisation
• helping to embed a robust performance management and service user orientated culture in the new organisation
• supporting implementation of the Data Quality policy

The centralised team also has key performance and intelligence reporting responsibilities, including:

• corporate reporting
• statutory reporting
• statutory assessments
• external partnership collaboration

Services have responsibilities for effective performance management within their service, and application of information and analysis to support the successful achievement of objectives as outlined in service plans from directorate level to individual appraisals.