How to complain

Cumberland Council believes in the delivery of excellent public services and putting our customers first. If you are not satisfied with services you receive under this policy, please speak to the caseworker first, and allow them the opportunity to try to put things right. Complaints may be about any aspect of our service, including decisions on funding.

If you wish to complain, you can do so by completing the on-line complaints form, or emailing: complaints@cumberland.gov.uk or by telephone to 01228 479770

Complaints will not normally be accepted about matters that happened more than 12 months earlier. In exceptional circumstances and where adequate reasons are given, a complaint can be considered outside of this timescale, please discuss this with the complaints team.