Current Passenger Survey

A passenger survey took place at three locations (Carlisle, Keswick, and Whitehaven) across Cumberland.

819 participants took part in the survey. Overall, 58% of passengers stated that they were either very satisfied or somewhat satisfied. This represents a decline in the satisfaction rating by the public; the 2021 Cumbria wide Passenger Survey noted that passengers had an overall satisfaction rating of 73%.

In the 2023 survey, visitors had given a higher satisfaction rating (82%) than locals at (48%).

The location with the highest satisfaction rating was Keswick with 79%. The location with the lowest satisfaction rating was Whitehaven with 17%.

Male and female passengers were equally satisfied at 65%. However, female passengers were, at 36%, more likely to be dissatisfied than Males at 29%.

ENCTS passengers were slightly more satisfied (48%) than Non-ENCTS passengers (47%).

The age group with the highest satisfaction rating was the 55-64 age group with 50%. The lowest satisfaction rating came from the 65+ age group (42%).