Make a complaint

If you are unhappy about any aspect of the communication or contact with you, please let the authority know and all efforts will be made to resolve your concerns. Please use the names and addresses in this booklet.

Alternatively, you may write to:

Martin Birch
Director of Children and Family Wellbeing
Cumberland Council
Cumbria House
117 Botchergate
Carlisle
CA1 1RD

If parents or guardians continue to feel that the authority has acted unreasonably in relation to home-educated young people, they can appeal to the Secretary of State for Education, under Section 68 or 69 of the 1944 Education Act, or to the Ombudsman.

Read more about making a complaint on the Local Government Ombudsman website.