Christmas and New Year information
Find out all the information you need about our services over the Christmas and New Year period. This includes our opening times, waste collection days, and how to contact us out of hours.
The length of time you can receive benefits depends on whether you’re absent outside the UK or not, and the reason for your absence.
In certain circumstances, we can continue to pay your benefits while you are away from home. To decide if we can pay you benefit while you are away from home, we need to know:
If we continue to pay you benefits while you are away, we must decide how long for. Depending on the reason for the absence, this will be either 13 weeks or 52 weeks.
You must tell us straight away if you know you’re going to be away from home and won't return. You can do this by reporting a change of circumstance.
To continue to receive Housing Benefit while you are away, you must:
This includes:
This includes:
If you're on remand you can receive Housing Benefit for up to 52 weeks from the date on which the absence started.
If you are then convicted, you will fall under the 13-week rule.
If you have a partner, we may ask your partner to claim benefit during the period of absence. Your partner can count as being liable to pay rent while the person claiming is away.
If you are on remand, released, or convicted, tell us immediately.
People who are in a residential care home to receive respite care. This falls under the 52-week rule.
People who go into residential care on a trial basis. This is to see whether they would like to make it their permanent home. This falls under the 13-week rule
You must tell us immediately when you are going into residential care.
If you decide to stay in residential care, you must tell us immediately. We will cancel your benefit from the Sunday following the date of your decision.
Hospital inpatients fall under the 52-week rule. You must plan to return to your usual home. While you are away, do not relet or sublet your property.
Abroad means outside of Great Britain (England, Scotland and Wales).
You may be able to claim Housing Benefit on your usual home for up to 4 weeks if you go abroad for:
We may ask to see evidence of how you have paid for the trip. We may ask how you have supported yourself (and any family) while you are away from home. If you have told us that you will be away for a certain period, you must tell us when you return. If you do not tell us at the expected return date, we may suspend your claim.
Always get advice about all benefits before going abroad.