Appeal a business rate decision

To appeal a decision made by us regarding business rate relief, you should contact us setting out the reason why you are unhappy by emailing.

Allerdale area: couciltax1@cumberland.gov.uk
Carlisle area: nndr2@cumberland.gov.uk
Copeland area: nndr3@cumberland.gov.uk

Check your rateable value

Rateable values are set by the Valuation Office Agency (VOA).

Check if your rateable value is correct on the GOV.UK website

Set up or sign into your business rates valuation account on GOV.UK

Appeals regarding your rateable value

Check and challenge your business rates valuation: step by step on GOV.UK

The VOA will review your case. If a change is required, they will let us know so that we can bill you accordingly. 

Rating advisers

You can challenge your rateable value yourself, or you can work with a rating adviser. If you decide to get the support of a rating adviser, it is advisable to choose someone who has the relevant knowledge and expertise as well as professional insurance, such as:

• Royal Institution of Chartered Surveyors (RICS)
• Institute of Revenues Rating and Valuation

These are regulated by rules of professional conduct.

Make sure you understand the amount you will be paying for services offered. Some advisers charge an upfront fee and others take a percentage of the money they save you.