Food standards and product recall

How to complain or ask about food or drink you have purchased

If you have a complaint or concern regarding food or drink you have purchased, or a meal you have eaten, please contact:

• Citizens Advice Consumer Helpline on 0808 223 1133
• visit the Citizens Advice website. 

They will provide initial advice and if the matter requires further investigation, your complaint or concern will be referred to us.  If we get a referral from the Citizens Advice Consumer Helpline we may visit the trader to investigate, and depending on what we find, the action we take will vary from giving advice and education through to prosecution.  

Check food alerts

The Food Standards Agency issue food alerts about any problems associated with food and list any products that have been withdrawn or recalled by a manufacturer or retailer.

Check food alerts (Food Standards Agency)

Food hygiene ratings of shops, restaurants and pubs

Food hygiene ratings help you choose where to eat out or shop for food by giving you clear information about businesses’ hygiene standards.

Check the hygiene rating of your local shop, restaurant or pub (Food Standards Agency)

You can also check for food alerts, product recall and hygiene ratings on the Cumberland Trading Standards on Facebook.