Services and specialisms
- personal care
- dementia
- end-of-life care
- sensory impairments
- mental health conditions
- learning disabilities
Company background
Best Options Agency is a well-established domiciliary care provider, operating since June 2021 and delivering high-quality care services to individuals in their own homes. Based in Blyth, Northumberland, we have grown steadily and currently provide over 1,300 care hours per week across the region. Our organisation is privately owned, and the leadership team brings a wealth of experience in health and social care, ensuring that our services meet the highest standards of quality and compassion.
At the heart of Best Options Agency is a commitment to person-centred care. We believe in treating every individual with dignity, respect, and compassion, recognising their unique needs and aspirations. Our ethos is underpinned by the following core values:
- quality: delivering outstanding care that enhances the lives of our service users
- integrity: operating with honesty, transparency, and accountability in all that we do
- empowerment: supporting individuals to maintain their independence and achieve their personal goals
- inclusivity: embracing diversity and ensuring that our services are accessible to all, regardless of background or circumstances
- collaboration: working in partnership with families, communities, and other healthcare professionals to provide holistic support
Our vision is to create a service where every individual feels valued, listened to, and supported in a way that empowers them to lead fulfilling lives. By fostering trust and building meaningful relationships, we strive to be the provider of choice for domiciliary care services in Cumberland and beyond.
Staff
Our dedicated team of care professionals is at the core of our success. Each member is carefully recruited, trained, and supported to ensure they deliver the highest standards of care. We invest in ongoing professional development and create a positive, supportive working environment, which in turn enhances the quality of care provided to our service users.
As we expand into Cumberland, we bring this commitment to excellence with us, aiming to provide dependable, compassionate care across urban, rural, and very rural areas, ensuring that all individuals can access the support they need to live independently and with dignity.
Testimonials
'The care and support provided by your team have been exceptional. The carers are not only professional but also genuinely compassionate. They take the time to understand my loved one’s needs and preferences, making such a positive difference to their daily life. We couldn’t be more grateful for the consistent and personalised care. The carers are punctual, reliable, and always have a friendly attitude that brightens the day. Knowing that my loved one is in safe and capable hands gives us peace of mind. It’s rare to find a care provider that goes beyond expectations, and your team truly excels in every way.'
'I have been so impressed with the professionalism and kindness shown by the care workers. They treat my mother with the utmost dignity and respect, and she always looks forward to their visits. The team’s attention to detail and willingness to accommodate her needs is outstanding. Thank you for making such a difference to our lives. The carers consistently show empathy and build a genuine connection, which means so much to my mother and our family. They adapt seamlessly to any changes in her care plan, ensuring her comfort and well-being at all times. It is clear that they genuinely care about her happiness and quality of life.'