Have your say on Adult Social Care services

We understand that people who use social care services, their carers, families, and representatives have valuable insights. Your input helps us make services better. This way of working together is called 'Co-production’.

About co-production and how it works

Co-production means working together with people who use Adult Social Care services, their families, carers, and the community to design, improve, and evaluate these services.

We ask for your thoughts and experiences from the very start of any project aimed at improving our services. Then we work together to make decisions, making sure everyone has a say from beginning to end. It’s about working as partners, not just asking for opinions.

People who use the services know best what’s needed, and their ideas can help make services better for everyone.

Vision and values

We aim to:

• develop safer, more welcoming services that meet the diverse needs of our communities
• support our staff in their co-production efforts, with a focus on peer learning and development
• improve communication and accessible information across our services

Our vision and principles for co-production in Cumberland were co-created with people who use services, community groups, health partners, and the council. We worked as a team to ensure everyone feels included, empowered, and works together.

This vision focuses on building a community where everyone feels welcome and valued. It’s all about making sure everyone is included, helping people feel confident to share their ideas and experiences, and working together closely to improve services.

Our approach is based on key principles:

• Inclusion: Everyone’s voice matters and is respected
• Empowerment: We help people feel confident to share their views
• Collaboration: We work as a team to make services better

Get Involved

We want you to help shape the services that you or your loved ones use. There are many ways to get involved, you can:

• join a co-production group - we’re currently developing an Advisory Board for Unpaid Carers and a Steering Group for Co-Production
• become a champion - champions help us promote co-production and represent people in our communities
• take part in surveys or focus groups - we'll be launching these soon, keep checking this page for updates
• attend a community panel meeting

Register your interest in co-production opportunities

To get involved, email us:

Email: coproduction@cumberland.gov.uk

If you’d prefer not to email, you can express your interest by completing this form.

Share your feedback on service improvements

Use our online form to share your feedback on Adult Social Care services. Your input will help us improve and shape services for everyone.

Share your feedback online