Services and specialisms
- Dementia
- Physical disabilities
- Palliative and end-of-life care
- Sensory impairments
- Parkinson’s disease
- Mental health difficulties
- Supported living
Company background
Care Pilot is a bespoke home care agency, established in 2018 by Gertrude Mupambo, a dedicated registered social worker with a rich background in the health and social care sector.
Gertrude's journey in this field began in 2003 as a healthcare assistant, providing hands-on support to individuals in need. Driven by a passion for making a difference in people's lives, she pursued further education, attaining qualifications as a social worker in 2010.
Driven by the vision of providing personalised and high-quality care, Care Pilot emerged as a family-run enterprise. However, in 2021, the company faced a challenging period due to regulatory changes that limited social work practices under limited companies.
Despite this setback, Gertrude remained steadfast in her commitment to delivering exceptional care and diligently prepared to register with the Care Quality Commission (CQC) for the regulated activity of personal care.
Testimonials
‘I would like to thank the Care Pilot staff for all their excellent work helping us as a family to look after our dad. Today more than ever, because he had fallen in the lounge and banged his head. He was dealt with and received excellent care. I was notified immediately for which I, Dad and all the family are very grateful.’
‘The care that my mother has received has been excellent. The carers have been most helpful and they have gone out of their way. They have been professional, kind and very nice.’
‘Care Pilot have provided an excellent level of care for my mother-in-law. They are reliable and communicate well with us all. My mother-in-law lives with us and has advanced dementia. Care Pilot, that is the individual carers, are consistently kind and respectful. They support their client and have worked sensitively with our whole family to mange the situation. Regular carers means we have made good relationships with them. I would thoroughly recommend them.’