Christmas and New Year information
Find out all the information you need about our services over the Christmas and New Year period. This includes our opening times, waste collection days, and how to contact us out of hours.
Make a payment for care
If you receive regular care and support, our preferred method of payment is by Direct Debit.
Set up a Direct Debit
We will provide a Direct Debit mandate to arrange this type of payment. A Direct Debit takes the payment directly from your bank account to Cumberland Council.
We have to work to very strict guidelines to use this payment type, and all payments made are fully guaranteed. Direct debits allow us to keep costs as low as possible and are the fastest and most secure way to have your payment recorded. It is also a more convenient way to pay for most people.
Your community finance officer will be provide you with the Direct Debit mandate.
If your financial circumstances change, you should let us know straight away.
Other methods of payment
If you are unable to set up a Direct Debit there are other ways you can pay your bill.
Pay by bank transfer
Payment details will be on the back of your statement and it will give instructions on how to do pay.
Pay at the Post Office or a PayPoint
If you choose to pay by cash or cheque you can pay your bill by Bank Giro at any Post Office or Bank. You will need to use the detachable Bank Giro payment slip at the bottom of the statement to make sure that the money reaches your residential care account. We will pay any transaction charge this incurs.
Find your nearest PayPoint outlet
If you have difficulties paying your bill
Please tell us as soon as possible if this happens to you. We may be able to advise a course of action which will prevent you getting into debt. Contact details will be on the back of your statement.