Cumberland Council festive arrangements

Cumberland Council is reminding residents how to access its services over Christmas and New Year.

Building opening times:

• Civic Centre, Carlisle: closed to the public from 4pm on Christmas Eve. Reopens at 9am on Thursday 2 January.
• Cumbria House, Carlisle: closed to the public from 3pm on Christmas Eve and New Year’s Eve. Closed on bank holidays (Christmas Day, Boxing Day and New Year’s Day).
• Allerdale House, Workington: closed from 12noon on Tuesday 24 December. Reopens at 9am on Thursday 2 January.
• Market Hall, Whitehaven: closed from 1pm on Tuesday 24 December. Reopens at 9am on Thursday 2 January.

Online services will be available at www.cumberland.gov.uk

The main customer number (0300 373 3730) will be available until Tuesday 24 December but there will be a reduction in service from 12pm onwards.

It will reopen on Friday 27 December at 9am. Between Friday 27 December and Tuesday 31 December there will also be a reduction in service.

There will be a recorded message advising of the closure period and out of hours contact numbers for highways, homelessness, and adults and children’s social care, should anyone be calling in an emergency.  

Other opening times, out of hours arrangements, and relevant information, is as follows:

Household waste and recycling collections
Residents can check collection dates at https://www.cumberland.gov.uk/bins-recycling-and-street-cleaning/waste-collections/find-your-bin-collection-day

There will be no waste and kerbside recycling collections on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December), and New Year’s Day (Wednesday 1 January). Collections will take place on the following dates:

Collections will return to their normal schedule on Monday 6 January 2025. For further details, please visit the Cumberland Council website.

Household Waste Recycling Centres (HWRC)

All HWRCs will be closed on Christmas Day, Boxing Day and New Year’s Day. 

For opening times and locations visit https://www.cumberland.gov.uk/bins-recycling-and-street-cleaning/recycling/household-waste-recycling-centres-hwrcs

The permit helpline is closed on bank holidays and weekends.

For information on recycling centres, visit https://www.cumberland.gov.uk/bins-recycling-and-street-cleaning/recycling/

Cumberland Highways

The Highways Hotline (0300 373 3736) will be unavailable on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December) and New Year’s Day (Wednesday 1 January).

Duty highway managers will be on standby in case of emergencies over the bank holidays.

Calls will be diverted to an answer phone service with emergency contact information. Residents can report problems relating to potholes, road damage, flooding, drainage, traffic lights, streetlights, pedestrian crossings, trees, vegetation, bollards, manhole covers and more at https://www.cumberland.gov.uk/parking-roads-and-transport/streets-roads-and-pavements

Health and Social Care

Residential and home care services operate 24 hours a day, 365 days a year. Adult Social Care offices will be closed on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December) and New Year's Day (Wednesday 1  January).Contact the social care out of hours emergency service (01228 526690), 24-hours a day, for adult social care emergencies. Further information is available at https://www.cumberland.gov.uk/health-and-social-care

Children's Services (for children's social care)

Children's services offices will be closed on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December) and New Year’s Day (Wednesday 1 January). The Emergency Duty Team (0333 240 1727) can be contacted 24 hours a day for children’s social care emergencies.

Archives, Libraries and Local Link offices

Cumberland libraries will continue to provide key services, including select and collect, online services and home delivery services.

Book Browsing, borrowing and returns will be available in some locations - please check the Cumberland Council website for details of opening hours and available services at your local library. Other essential services can also be accessed at your library, including adult education courses and registrars.

The Archive Centres (Carlisle and Whitehaven) and all libraries will be closed on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December), New Year’s Eve (Tuesday 31 December) and New Year’s Day (Wednesday 1 January).

Carlisle Library will be open on the following days:

• Tuesday 24 December, 9am - 1pm
• Friday 27 December 2024, 9am - 5.30pm
• Saturday 28 December 2024, 9am - 4pm
• Monday 30 December 2024 9am - 5.30pm
• Tuesday 31 December 2024 9am - 1pm

Whitehaven Library will be open on the following days:

• Tuesday 24 December, 9am - 1pm
• Friday 27 December 2024, 9am - 5pm
• Saturday 28 December 2024, 10am - 2pm
• Monday 30 December 2024 9am - 5pm
• Tuesday 31 December 2024 9am - 1pm

Workington Library will be open on the following days:

• Tuesday 24 December, 9am -1 pm
• Friday 27 December 2024, 9am - 5pm
• Saturday 28 December 2024, 9am - 2pm
• Monday 30 December 2024 9am - 5pm
• Tuesday 31 December 2024 9am - 1pm

All other libraries will be closed for the duration of the Christmas period.

Normal hours resume from Thursday 2 January 2025.

For details of the opening times and services available, please visit https://www.cumberland.gov.uk/libraries-and-archives
 

Registration Services

The Registration Service will be closed on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December) and New Year’s Day (Wednesday 1 January).

Trading Standards

Cumbria Trading Standards’ Consumer Direct helpline (08454 04 05 06) will be closed on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December) and New Year’s Day (Wednesday 1 January).

Leisure Centres

For leisure centre opening times and information, visit https://www.better.org.uk/leisure-centre/cumberland