Contact us by telephone or email, if you have:
- moved within the county of Cumbria
- moved out of the county of Cumbria
- changed your name
Telephone: 03332 406 965 (choose option three)
Email: integrated.transport@cumbria.gov.uk
Provide proof of address in you're moving into the county
If you have moved within the county and you are emailing us, you'll need to provide proof of address, a scan or digital photo of:
- Council Tax bill
- utility bill dated within the last three months
- rent book or statement
- bank statement dated within the last three months
- Department of Work and Pensions (DWP) letter
If you've changed your name
You can continue to use your bus pass until it expires then provide evidence of your new name when you renew your card.
If you want to change your name on the card before the next renewal date then let us know.
You'll need to provide proof of change of name:
- deed poll
- marriage certificate
Bus pass holder has passed away
Please return their bus pass by post, with a letter saying that they have passed away, to FREEPOST NOWCARD.