Report a lost, damaged or replacement bus pass

There is a £10 charge to replace your lost or damaged card.

If your card has been stolen and you have a police crime number, you won't be charged.

How to order a replacement pass

You can order a replacement pass online, at a main library or by telephone.

You can pay the replacement fee and order a new pass at:

If you have a credit or debit card and an email address you can order your replacement pass online.

The replacement pass will be sent to the address held on our records for the pass holder. If this address has changed you should let us know.

You can call 9am to 5pm, Monday to Friday,

You will need a credit or debit card.

Telephone, choose option three: 0333 2406 965