Make a complaint or give us a compliment | Cumberland Council

.cookie-banner { display: none; }

How to make a complaint

How to make a complaint about a service, policy or member of staff.

Making a complaint about a school

If you have a complaint about a school, your first step must be to contact the school directly to see if it can be resolved informally.

Making a complaint about a councillor

You can make a complaint if you think an individual councillor is not following their code of conduct.

Complaints procedure for social care

How the complaint procedure works for Children's Services and Adult Social Care.

Give us a compliment

If you are happy with how we have provided a service please let us know.