Your Council Tax bill explained

If you are having difficulty paying your council tax, please contact the council to discuss this further on 0300 373 3730.

In addition, local welfare and debt advice agencies are on hand to support you if you are struggling financially. 

• Citizens Advice Carlisle by telephone on 0808 278 7844
• Citizens Advice Copeland by telephone on 0808 278 7959
• Citizens Advice Allerdale by telephone on 01900 604735

Bogus callers

We are aware that members of the public often receive bogus calls from people pretending to be from our council tax department. Bogus callers claim you are due a council tax refund and usually ask for your bank details or a debit card so the refund can be made. 

We do not call council taxpayers to inform them of refunds by phone. If you receive such a call, do not provide your details. Please contact the council, using the telephone number shown on your bill, to verify the position. 

Important information about your council tax data

Cumberland Council is under a duty to protect the public funds it administers, and to this end may share your council tax data with other bodies responsible for auditing or administering public funds. Further information and our privacy notice can be found online.