Christmas and New Year information
Find out all the information you need about our services over the Christmas and New Year period. This includes our opening times, waste collection days, and how to contact us out of hours.
Report a problem with a street or road
Report problems with potholes, road damage, flooding and drainage, traffic lights, street lights, pedestrian crossings, trees, vegetation, bollards, manhole covers and more.
How to report a problem
You can report a problem with:
- potholes and road damage
- drains, gullies and flooding
- trees, hedges, weeds and grass
- bollards
- manhole covers, gully grates and kerbs
- road signs and markings
- pedestrian crossings, traffic signals and street lights
- road structures such as bridges and subways
- road debris and obstructions
- winter maintenance
- bus stops and shelters
Call us
You can also report a problem by phone.
Phone: 0300 373 3736
Monday to Friday, 8.30am to 5pm.
Christmas opening hours
The Highways Hotline (0300 373 3736) will be unavailable on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December) and New Year’s Day (Wednesday 1 January). Duty highway managers will be on standby in case of emergencies over the bank holidays. Calls will be diverted to an answer phone service with emergency contact information.
Other problems you can report
You can report a number of other streets, road and pavement issues.
Pavements
Report a problem with a pavement
Street lights, pedestrian crossings, traffic signals and road signs
To report a problem with Street lights, pedestrian crossings, traffic signals and road signs, go to our page on street lights, pedestrian crossings, traffic signals and road signs.
Street nameplates
To report a damaged or missing street nameplate, go to our page on street naming and numbering.