Christmas and New Year information
Find out all the information you need about our services over the Christmas and New Year period. This includes our opening times, waste collection days, and how to contact us out of hours.
Appeal a decision made about school transport
When you can appeal a decision, how to appeal and the process that follows.
When you can appeal
You can make an appeal on the following grounds:
- the transport arrangements offered
- your child or children's eligibility for the transport
- the distance measurement in relation to statutory walking distances
- the safety of the route
All other concerns or complaints should be registered through our internal reviews and complaints procedure
The appeal process
The appeal process consists of two stages.
Stage 1
Your appeal is reviewed by a Senior Manager.
Submit an appeal to a Senior Manager
Stage 2
If you are not satisfied with the decision from the Senior Manager, you can escalate your appeal to Stage 2. Your appeal will then be reviewed by an Independent Appeal Panel.