Christmas and New Year information
Find out all the information you need about our services over the Christmas and New Year period. This includes our opening times, waste collection days, and how to contact us out of hours.
Food complaints
We will carry out an inspection if we receive a complaint about a business which is allegedly not complying with food hygiene regulations.
Sometimes things go wrong and food that is sold is not acceptable to the customer.
Where there is a potential public health risk, our food and safety team will investigate your complaint.
Your complaint may be about:
- Unfit or grossly contaminated food
- Foods containing foreign bodies eg. metal, glass
- Hygiene standards at a food premises
- Foods which may have caused food poisoning
- Foods which have passed their 'use by' date.
In cases where your food hygiene complaint is not a public health risk, you may be able to resolve it by contacting the owner of the food business yourself and discussing the complaint with them.
They may offer you a refund and/or carry out their own internal investigation.
We will also help carry out investigations into possible food poisoning incidents.
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Why you're going to a different website
As a new council we are in the process of adding information to this website. To give you the information you need some pages will link back to the old council websites.