Taxi and private hire comments, compliments and complaints: Allerdale
Compliments
We would love to hear from you, if:
- you have had a good journey
- your driver has gone out of their way to help you
- your driver made your journey pleasant
Comments and compliments can be emailed to us. We will let the driver know they have done a good job.
Email: taxis1@cumberland.gov.uk
Complaints
Let us know if you have been unhappy with the actions of one of our licensed drivers.
Your complaints can include:
- overcharge for a journey
- reporting an unlicensed vehicle
- expired licence
When making a complaint, provide as much information as possible, such as:
- the vehicle registration
- make, model and colour of the vehicle
- any licence numbers displayed
- company branding
All complaints are taken seriously and will be fully investigated.
Where breaches of licensing conditions are found, actions will be taken against the licence holder.
Email: taxis1@cumberland.gov.uk
Telephone: 0300 373 3730