Contact or visit us

Contact us online

Complete our online form, we'll get your message straight away.

Contact us online

It may be quicker and easier to use our website to:

• make a complaint
• manage your Council Tax
• report a change in circumstances for benefit claims
• manage your business rates online
• report a problem with a street or road
• submit a Freedom of Information request

Call us

If you can't use the contact form or find what you need online, call us.

Telephone: 0300 373 3730 - open Monday to Friday, closed on bank holidays
Emergency out of hours: 0300 373 3730

Visit us

The Customer Contact Centres offer a range of public services under one roof, in a friendly environment. We have specially trained staff on hand to provide information, help and advice on a range of services.

Please note that some offices are open on an appointment basis only.

Christmas opening times

Building opening times:

• Civic Centre, Carlisle: closed to the public from 4pm on Christmas Eve. Reopens at 9am on Thursday 2 January
• Cumbria House, Carlisle: closed to the public from 3pm on Christmas Eve and New Year’s Eve. Closed on bank holidays (Christmas Day, Boxing Day and New Year’s Day)
• Allerdale House, Workington: closed from 12noon on Tuesday 24 December. Reopens at 9am on Thursday 2 January
• Market Hall, Whitehaven: closed from 1pm on Tuesday 24 December. Reopens at 9am on Thursday 2 January

The main customer number (0300 373 3730) will be available until Tuesday 24 December but there will be a reduction in service from 12pm onwards. It will reopen on Friday 27 December at 9am. Between Friday 27 December and Tuesday 31 December there will also be a reduction in service.

There will be a recorded message advising of the closure period and out of hours contact numbers for highways, homelessness, and adults and children’s social care, should anyone be calling in an emergency.