Contact or visit us

How to contact us over the phone, online or face to face in one of our Customer Service Centres.

Contact us online

Complete our online form, we'll get your message straight away.

Contact us online

It may be quicker and easier to use our website to:

Call us

If you can't use the contact form or find what you need online, call us.

Telephone: 0300 373 3730 - open Monday to Friday, closed on bank holidays
Emergency out of hours: 0300 373 3730

Visit us

The Customer Contact Centres offer a range of public services under one roof, in a friendly environment. We have specially trained staff on hand to provide information, help and advice on a range of services.

Please note that some offices are open on an appointment basis only.

Christmas opening times

Building opening times:

  • Civic Centre, Carlisle: closed to the public from 4pm on Christmas Eve. Reopens at 9am on Thursday 2 January
  • Cumbria House, Carlisle: closed to the public from 3pm on Christmas Eve and New Year’s Eve. Closed on bank holidays (Christmas Day, Boxing Day and New Year’s Day)
  • Allerdale House, Workington: closed from 12noon on Tuesday 24 December. Reopens at 9am on Thursday 2 January
  • Market Hall, Whitehaven: closed from 1pm on Tuesday 24 December. Reopens at 9am on Thursday 2 January

The main customer number (0300 373 3730) will be available until Tuesday 24 December but there will be a reduction in service from 12pm onwards. It will reopen on Friday 27 December at 9am. Between Friday 27 December and Tuesday 31 December there will also be a reduction in service.

There will be a recorded message advising of the closure period and out of hours contact numbers for highways, homelessness, and adults and children’s social care, should anyone be calling in an emergency. 

Carlisle Customer Contact Centre

Address

Address

Civic Centre
Rickergate
Carlisle
CA3 8QG
United Kingdom

Opening times

Office hours
SundayClosed
Monday - Thursday9:00 am - 5:00 pm
Friday9:00 am - 4:00 pm
SaturdayClosed

Map

54.897556176507, -2.934727273862

Workington Customer Service Centre

Address

Address

Workington Customer Service Centre
Allerdale House
Workington
CA14 3YJ
United Kingdom

Opening times

Office hours
SundayClosed
Monday - Thursday9:00 am - 5:00 pm
Friday9:00 am - 4:30 pm
SaturdayClosed

Map

54.646981358818, -3.5511342289799

Whitehaven Customer Service Centre

To request an appointment, email or call.

Address

Address

Copeland Borough Council
The Market Hall
Market Place
Whitehaven
CA28 7JG
United Kingdom

Opening times

Office hours
SundayClosed
Monday - Thursday9:00 am - 5:00 pm
Friday9:00 am - 4:30 pm
SaturdayClosed

Map

54.547489637645, -3.5911144491076

Keswick Customer Service Centre

Please note that we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call us.

  • 0300 373 3730

Address

Address

Keswick Customer Service Centre
Town Hall
Main Street
Keswick
CA12 5JP
United Kingdom

Map

54.601477889291, -3.1406788356826

Maryport Customer Service Centre

Please note that we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call us.

  • 0300 373 3730

Address

Address

Maryport Customer Service Centre
Town Hall
Senhouse Street
Maryport
CA15 6BH
United Kingdom

Map

54.71628015381, -3.4996570440371

Millom Customer Service Centre

  • 01946 598300
  • Out of hours
  • - If you are homeless or at risk of homelessness call: 01946 598300. For dangerous structures, call: 01946 598307

Address

Address

Cumberland Council
Millom Community Hub
Salthouse Road
Millom
LA18 5AB
United Kingdom

Opening times

Office hours
SundayClosed
Monday - Tuesday9:00 am - 3:00 pm
WednesdayClosed
Thursday - Friday9:00 am - 3:00 pm
SaturdayClosed

Map

54.213857736897, -3.2695405128222

Wigton Local Links, Customer Service Centre

Address

Address

Wigton Local Links, Customer Service Centre
Market Hall
Church Street
Wigton
CA7 9AA
United Kingdom

Opening times

Office hours
SundayClosed
Monday - Thursday9:00 am - 5:00 pm
Friday9:00 am - 4:30 pm
SaturdayClosed

Map

54.824229676349, -3.160105923191

Media enquiries

If you are a member of the media and want to contact the communications team, you can email us.

Email: media@cumberland.gov.uk