Cumberland Registration Service - Customer Service Strategy

We have an annual service plan which details the improvements we strive to make each year.  This will be reviewed on an annual basis and is based on the feedback from customers, performance against Key Performance Targets and any other requirements of The General Register Office or Cumberland Council.  This will inform our customer service strategy.

We will meet the following key players to ensure we take in to consideration any geographic, local authority or political input to our service delivery. Input from our community teams and Members is invaluable in our strategy.

• Proper Officer - Monthly
• Digital and Service Centre - Quarterly
• Member portfolio holder - Annually

We will learn from best practice in other areas by reviewing benchmarking information and considering a visit to another office or district to compare processes.  Best practice is now shared across all England and Wales via The General Register Office website and will be reviewed regularly.