Christmas and New Year information
Find out all the information you need about our services over the Christmas and New Year period. This includes our opening times, waste collection days, and how to contact us out of hours.
Cumberland Registration Service - Customer Service Strategy
Cumberland Registration Service's strategy to provide customers with high quality registration services.
Customer satisfaction
| Event | Requirement | Target | National average | Current performance |
|---|---|---|---|---|
|
Customer Satisfaction Customers should be dealt with courteously, with sensitivity and in a personalised manner. To evaluate this and other aspects of service delivery, the customer should be asked a set of questions covering:
|
Customers satisfied | 95% |