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Cumberland Registration Service - Customer Service Strategy

Cumberland Registration Service's strategy to provide customers with high quality registration services.

Customer satisfaction

Event Requirement Target National average Current performance

Customer Satisfaction Customers should be dealt with courteously, with sensitivity and in a personalised manner. To evaluate this and other aspects of service delivery, the customer should be asked a set of questions covering:

  • Courteousness
  • Accessibility (initial contact and location)
  • Appointment availability;
  • Office accommodation;
  • Future service provision/planning needs (optional)
 Customers satisfied 95%